I ordered the Panther XXL Cat Tree on 12th Nov, 3 of the 4 boxes it came in arrived pretty quickly on 15th Nov, however the 4th box went missing. I contacted RHR daily and answered any questions they had straight away such as sending them photos of the boxes & delivery labels that I had received. I had to chase & chase for my fourth box, often waiting days in between getting any response from them which was frustrating and worrying as I had paid a lot of money for something that I could not build as all of the posts and fixings were missing! Eventually they sent the fourth box and it slowly but eventually arrived 25th Nov. Communication and customer service is shockingly poor but the day tree is very good quality so given two stars reluctantly. Would I buy from this company again….probably not!

My cats absolutely love this tree. I’ve got Siberians and they are never off it. The previous tree didn’t have sizel rope that covered the entire poles, it had plush parts which the cats always scratched and it inevitably looked ratty really quick. This one, the rope is on entire pole which is brilliant. It was a bit more than I wanted to spend but it’s so well made I’m sure I’ll get my Monies worth

The cat tree ordering process went smoothly and was tracked all the way .
Came in 4 heavy boxes this tree is solid very well built and when our two jump,on it it doesn’t move.
We are very happy with the product so far highly recommend it

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Good service and prompt delivery all boxes turned up same day. The cat tree panther XXL is a lot bigger than thought it was and the quality is amazing and will definitely buy from RHR again and refur others .