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RHR Pets UK, your specialist and Cat Tree King since 2002!
Do you place an order for a scratching post or scratching barrel from the brand RHRQuality? We ensure your order is delivered quickly and safely.
For our shipping costs, please check our shipping policy for detailed information.
For shipping to islands such as Jersey, an additional fee per box will always be charged to cover shipment and customs clearance.
Are you ordering from another country? No problem — you can read more about our international shipping costs in our shipping policy.
Do you have any questions about our delivery conditions? Please send us a message at hello@rhrpets.com or call us on +31 (0) 416 383 221.
All our orders in Europe are delivered with DPD and FedEx. With an average delivery time of 1-3 working days in the Benelux, 3-5 rest of Europe, they remain the ideal carrier. For the UK it should be between 3-9 business days depending on the customs clearing (which we will take care of).
DPD and FedEx delivers your order from Monday to Friday from 8:00 to 19:30. We will send you a track & trace code on the day of dispatch. This allows you to easily check where your parcel is located.
Upon delivery you will have to sign for receipt. Without this signature, your order will not be delivered. This way, your parcel is always traceable. Make sure you are at home or that your neighbours, for example, can receive the package. Our supplier will leave a note in your letterbox to let you know where to find your order.
We will make sure your parcel is well packed. Thanks to DPD and FedEx, we can ship parcels up to 31.5 kg. If you place an order that is heavier, it will be delivered in several boxes.
All deliveries from RHR Pets arrive at your home under DPD and FedEx' supervision. This means that DPD and FedEx can be held responsible for the delivery. This applies when a partner company delivers on behalf of GLS .
Not at home on the day of delivery? No worries, DPD or FedEx will always try to deliver your parcel to the neighbours. Thanks to a note in the letterbox, you will immediately know where to find the parcel.
Are your neighbours not at home either? Then DPD or FedEx will take the parcel to the nearest parcel point.
You can find all information on the location of your parcel on the note in the letterbox or via the tracking code DPD or FedEx sent you by e-mail.
Your order will remain available at the parcel point for a fortnight. If you do not pick it up within that period, it will be automatically returned to us.
Do you have another question regarding our delivery? Don't hesitate to ask them via our contact form.
