We have been impressed enough that we will more than likely do all of our future cat furniture shopping with RHR. We found we were having to replace scratchers and trees at an unsustainable rate and hadn't found anything suitable for our big boy, of reasonable quality & price until now.
First of all, the packaging was great. There were no missing parts, the instructions were clear, the boxes were dry and well fitted, also numbered. Brilliant unboxing.
The quality of materials are a level above what we are used to. We are able to see nice deep paw prints in the fabric which demonstrates how plush the shelf fabric is. The cushions are deep and comfy and look really nice in a home-furnishing sense, rather than just a thin cushion on a cat tree.
Stability is great - the tree we chose has a really wide base and having seen our boy struggle on lesser trees in the past, swaying as he clambers up them, we are impressed by how stable this is. It's solid, even as he takes unusual routes to the top or jumps down to the bottom shelf with his full weight. It's going nowhere and that's comforting.
He still has to get confidence in climbing to the top and the only thing we could wish for is some extra, intermediate route to the top for cats like ours with low confidence.
Amazing tree otherwise. An instant hit with our big boy and we couldn't be happier.